At Madol Imports, LLC, we are dedicated to providing you with a seamless shopping experience. Below are our policies regarding returns, exchanges, delivery, privacy, and terms and conditions:
Returns
- Eligibility: Items can be returned within 15 days of purchase, provided they are in their original condition, unworn, and with all original packaging.
- How to Return: To initiate a return, please contact our customer service team at 310-323-6425 or madol@att.net for a return authorization. Include your order number and reason for return.
- Refunds: Once we receive your returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Exchanges
- Eligibility: If you’d like to exchange an item for a different size, color, or style, you can do so within 15 days of purchase, provided the item is in its original condition, unworn, and with all original packaging.
- How to Exchange: To initiate an exchange, contact our customer service team at 310-323-6425 or madol@att.net. Please provide your order number and specify the item you’d like to exchange for.
- Shipping for Exchanges: If the exchange is due to an error on our part (defective or incorrect item), we will cover the shipping costs. For all other exchanges, customers are responsible for return shipping, but we will provide free shipping on the new item.
Delivery Policy
- Shipping Times: Orders typically ship within 1 to 3 business days. Delivery times depend on your location and the shipping method selected at checkout. Standard shipping usually takes 3 to 10 business days, while expedited options are available for faster delivery.
- Shipping Costs: Shipping costs are calculated at checkout based on the selected shipping method and delivery address. Orders over [specific amount] qualify for free standard shipping.
- Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number, so you can monitor the delivery status.
- Delivery Issues: If you experience any issues with your delivery, such as delays or missing items, please contact our customer service team at 310-323-6425 or madol@att.net for assistance.
Privacy Policy
- Information Collection: We collect personal information such as your name, email address, shipping address, and payment information when you make a purchase or create an account.
- Use of Information: Your information is used to process orders, communicate with you, and improve our services. We do not sell or rent your personal information to third parties.
- Data Security: We implement a variety of security measures to maintain the safety of your personal information. Your data is stored in secure environments and is only accessible by authorized personnel.
- Cookies: Our website uses cookies to enhance your browsing experience. You can choose to accept or decline cookies through your browser settings.
- Changes to This Policy: We may update our privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
Terms and Conditions
- Acceptance of Terms: By accessing or using our website, you agree to comply with these terms and conditions. If you do not agree, please refrain from using our site.
- Product Availability: All products are subject to availability. We reserve the right to limit the quantity of any item purchased and to discontinue any product.
- Pricing: Prices are subject to change without notice. We strive for accuracy, but errors may occur. In the event of a pricing error, we will notify you and give you the option to proceed with the corrected price or cancel your order.
- Intellectual Property: All content on our website, including text, graphics, logos, and images, is the property of Madol Imports, LLC and is protected by copyright and trademark laws. Unauthorized use is prohibited.
- Limitation of Liability: Madol Imports, LLC is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
- Governing Law: These terms and conditions are governed by the laws of California, USA. Any disputes will be resolved in the appropriate courts in Orange County, CA.
If you have any questions about our return, exchange, delivery, privacy, or terms and conditions policies, feel free to reach out. Thank you for shopping with us!